Refund policy

Return and Refund Policy

Last Updated: [12/9/2025]

We want you to love your Ornamojis™! If you’re not completely satisfied with your purchase, we offer a 30-day return policy for unused and undamaged items.

Eligibility for Returns

To qualify for a return:

  • Items must be unused, undamaged.
  • Return requests must be made within 30 days of the delivery date.

How to Initiate a Return

  1. Email us at contact@ornamojis.com with the following information:
    • Your name and order number.
    • A brief description of the reason for the return.
    • Photos of the product, if applicable.
  2. Once your return is approved, we will provide you with the return address and further instructions.

Refunds

  • Refunds will be issued to your original payment method once the returned item is inspected and approved.
  • Please allow 5–7 business days for the refund to be processed after we receive the item.

Fees

  • Return Shipping: Customers are responsible for return shipping costs.
  • Restocking Fee: A 15% restocking fee will be deducted from your refund to cover processing and handling.

Damaged or Defective Items

If your product arrives damaged or defective, please contact us within 7 days of delivery. 

Exclusions

  • Items marked as "Final Sale" or customized products are not eligible for return or refund.
  • Ornamojis™ are decorative items and not intended as toys. Damage caused by improper use is not covered by our return policy.

Contact Us

If you have any questions about your return or refund, please email us at contact@ornamojis.com. We’re here to help!