FAQ
What are Ornamojis™?
As our grand opening suggests, all ornamojis are currently 1st Edition resin figurine emoji ornaments. Our goal is for these to be used as decorative pieces for Holiday decor, interior design, or charms to hang on bags.
We are a small family of 2 who have made these little emojis in our spare time between our everyday work schedule. Countless hours have been put into the design and manufacturing of these handmade ornaments, which is why we ask the price we charge for these. Handcrafted, family owned, USA made, original emojis (not copied from any existing set of emojis) Ornamojis™
We do plan to make these emojis more accessible, & at a lower price, but your purchase of a 1st edition ornamoji is an investment into our small business & we believe as we grow through the years, the limited quantity of first edition ornamojis made will solidify their value as a collectors item indefinitely.
Cancelling or reordering your purchase?
- click on the profile image next to the shopping bag icon
- confirm your code you will receive by email to the email used at purchase
- look at your order history & proceed to either cancel or reorder your purchase
(cancellation cannot be done after an order has gone through)
Return and Refund Policy
Last Updated: [12/9/2025]
We want you to love your Ornamojis™! If you’re not completely satisfied with your purchase, we offer a 30-day return policy for unused and undamaged items.
Eligibility for Returns
To qualify for a return:
Items must be unused, undamaged.
Return requests must be made within 30 days of the delivery date.
How to Initiate a Return
Email us at contact@ornamojis.com with the following information:
Once your return is approved, we will provide you with the return address and further instructions.
Refunds
Refunds will be issued to your original payment method once the returned item is inspected and approved.
Please allow 5–7 business days for the refund to be processed after we receive the item.
Fees
Return Shipping: Customers are responsible for return shipping costs.
Restocking Fee: A 15% restocking fee will be deducted from your refund to cover processing and handling.
Damaged or Defective Items
If your product arrives damaged or defective, please contact us within 7 days of delivery.Â
Exclusions
Items marked as "Final Sale" or customized products are not eligible for return or refund.
Ornamojis™ are decorative items and not intended as toys. Damage caused by improper use is not covered by our return policy.
Contact Us
If you have any questions about your return or refund, please email us at contact@ornamojis.com. We’re here to help!
Terms of Service
Last Updated: [12/9/2024]
Welcome to Ornamojis™. These Terms of Service (“Terms”) govern your use of our website Ornamojis.com and any services or products we provide (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms.
If you do not agree to these Terms, please do not use our Services.
1. Use of the Services
1.1 Eligibility
You must be at least 18 years old or have the consent of a parent or guardian to use our Services.
1.2 Account Responsibility
If you create an account, you are responsible for keeping your login details secure and ensuring all information provided is accurate.
2. Products and Pricing
2.1 Product Descriptions
We strive to provide accurate descriptions of our products. However, we do not guarantee that product descriptions, pricing, or other content are error-free.
2.2 Intended Use
Ornamojis™ are intended as decorations and ornaments only. They are not designed or marketed as toys and should not be used as such. Improper use, such as treating Ornamojis as toys, may result in breakage or damage. We are not responsible for damages caused by misuse of the product.
2.3 Pricing Changes
We reserve the right to change prices or discontinue products at any time without notice.
3. Payment and Orders
3.1 Payment
All payments must be made through the payment methods provided at checkout.
3.2 Order Acceptance
We reserve the right to cancel or refuse any order for any reason, including suspicion of fraud or errors in pricing or product availability.
4. Shipping and Returns
4.1 Shipping
Estimated delivery times are provided at checkout but are not guaranteed. Delivery times may vary due to factors outside our control, such as shipping carrier delays or unforeseen circumstances.
4.2 Returns and Refunds
We offer a 30-day return policy for unused and undamaged items. For details, please visit our FAQ page or contact us at contact@ornamojis.com.
4.3 Product Fragility
Ornamojis™ are crafted as decorative items and should be handled with care. Damage resulting from improper handling or use as toys is not covered under our return policy.
5. Prohibited Activities
You agree not to:
Use the Services for unlawful or unauthorized purposes.
Engage in any activity that interferes with the normal operation of the website.
Attempt to gain unauthorized access to our systems.
6. Intellectual Property
All content on the website, including text, images, logos, and designs, is our property or licensed to us. You may not copy, distribute, or exploit any content without prior written consent.
Ornamojis™ is a trademark of [Your Business Name] and may not be used without our prior written consent.
7. Limitation of Liability
To the fullest extent permitted by law:
We are not responsible for any indirect, incidental, or consequential damages arising from your use of our Services.
Our total liability to you shall not exceed the total amount paid by you for the products or services.
Product Disclaimer: Ornamojis™ are intended for decorative purposes only. Any breakage or damage caused by use as toys or improper handling is not our responsibility.
8. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of California, United States. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in California.
9. Changes to These Terms
We may update these Terms from time to time. Any changes will be effective upon posting to our website. Your continued use of our Services constitutes acceptance of the updated Terms.
10. Privacy Policy
For information on how we collect, use, and protect your personal information, please refer to our Privacy Policy.
11. Contact Us
If you have any questions about these Terms, please contact us at:
Email: contact@ornamojis.com
Contact Information
If you have any questions, concerns, or feedback, we’d love to hear from you!
Founder: Jesse Jacobus
Business Name: Ornamojis™ (a division of SongsFromGod LLC)
Email: contact@ornamojis.com
We strive to respond to all inquiries within 1-2 business days.